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about martin > why martin works
Why Martin Works
It’s obvious now in this new era of competitive pressure, the essential customer service that once guided the large carriers to success has now fallen on the shoulders of your IT Department.
Advocacy
Now there is a demand for a combined strength of service and expertise. Martin
Advisory Group is an organization, designed by industry insiders that understand
the support model your business requires. We know IT Departments dread dealing
with call-center based carriers. The call center model has failed. Call centers
allow the carriers
to provide the most inexpensive model of service possible. As a result,
they’ve sacrificed the experience, knowledge and efficiency your account deserves.
Experts
Only expertise and a human touch can end the fatigue and frustration. IT departments
dread fielding innumerable carrier sales people calling them to aggressively
prospect for new business. It’s as if CIOs and IT Departments are caught as
bystanders in an unstable telecommunications environment. Dealing with one
vendor after another, one sales rep after another, forces you to constantly
reeducate
those who should know your account. Who is the advocate
that stays with your account as these changes occur? Martin minimizes the impact
of those changes. Stability is now built-in.
Solutions
Experts–not just consultants, who understand the challenges you face everyday.
Martin helps you create a Balanced Business Telecommunications
Workflow
where Carrier evaluations, solutions design and a host of other negotiations
happen
in real time.
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